Curriculum Vitae
Work Experiences
User Assistance Developer
Oracle
Sep. 2022 - Present
New York City, NY, USA
- Create and maintain documentation and other user learning materials by utilizing multimedia technologies and techniques, such as video tutorials and LiveLabs hands-on training course labs for Oracle Cloud Infrastructure products
- Contribute to design, coordination, and validation of major enhancements to ensure quality and consistency of user assistance practices, patterns, processes standards, and accessibility requirements
- Collaborate with internal stakeholders to develop user assistance vision documents that detail the product use cases, common tasks, and user personas
Market Research Intern
Electronic Arts (EA)
June 2021 - Sep. 2021
Austin, TX, USA
- Built and executed a qualitative research project with EA stakeholders by generating a research plan, creating an interview guide, leading meeting sessions, and analyzing data to find unfulfilled VIP player customer experience needs
- Assembled a leave-behind VIP player customer service report presenting internal user research with customer service advisors and game studios, as well as external user research with VIP EA players
- Utilized SQL to pull and analyze more than 10 million rows of data from post-contact customer service surveys
Campus Tour Guide
University of Washington Admissions
Jan. 2020 - June 2022
Seattle, WA, USA
- Led groups of 15+ University of Washington visitors on a 75-minute informational tour of campus
- Updated and maintained an office CRM system, tracking the volume and efficiency of campus tours
International Student Representative
University of Washington Admissions
Sep. 2020 - June 2022
Seattle, WA, USA
- Maintained a high volume of email correspondence by replying to 40-150 emails a day, answering a variety of
questions regarding international undergraduate admissions, and referring to campus departments
- Assisted 1,000+ incoming freshmen with data entry and document review for F-1 visa and I-20 form processing
Business Development Intern
Halodoc ID
June 2020 - Sep. 2020
Jakarta, Indonesia
Indonesia's first online integrated healthcare application
- Introduced and integrated R into the business development team workflow by teaching the basic functions of R
- Utilized R to analyze repeating customer participation in the ASA DARA program by searching for patterns in a medicine order report filled with 1.3 million rows of data
- Improved the efficiency of tracking weekly client sales and deliveries by automating a Google Sheets document
- Worked cross-functionally with product, marketing, operations, and legal team to create editorial plans for article content and Instagram posts
Research Assistant
Center for Sales & Marketing Strategy - UW Foster
Dec. 2018 - May 2020
Seattle, WA, USA
- Conducts hands-on research alongside two Ph.D. research candidates exploring relationship marketing and online
strategies
- Supports data collection, analysis, and evaluation of inputs from Customer Service Management (CRM) system to understand new customer metrics and develop insights and recommendations
- Analyzed the impact of company shifts toward customer-centric structures and organizations, especially upon the appointment of a company’s first Chief Marketing Officer
Offline Marketing Intern
Traveloka
June 2019 - Aug. 2019
Jakarta, Indonesia
An online traveling agency based in Indonesia. I was part of the 'Xperience' team, re-branded from 'Activities and Attractions'
- Supported the offline activation of O2O campaigns such as billboard and radio advertisements to promote Traveloka Xperience sales such as the ‘Grater Jakarta Sale’
- Assisted in event planning and execution, working with a cross-functional team to drive in-store marketing programs and multi-day festivals such as Jakarta x Beauty which hosted 500+ beauty enthusiasts
Leadership Experiences
Director of Student Relations
Undergraduate Women in Business -Student Organization
June 2020 - May 2021
Seattle, WA, USA
- Responsible for student recruitment, social events over Zoom, and Company Spotlights, external events centering around the experience of working in a specific business
- Cooperates with target recruitment groups to host events, schedules classroom talks, and fosters recognition of members
Director of External Relations
Undergraduate Women in Business -Student Organization
June 2019 - May 2020
Seattle, WA, USA
- Manages UWiB’s corporate client list of 40+ companies including Deloitte, Morgan Stanley and Amazon, building and maintaining relationships with 70+ employees
- Developing and overseeing a mentorship program connecting 100+ UWiB members to MBA-level Women in Business chapter in order to stimulate personal and professional growth
- Coordinate committee meetings within the club and drives membership engagement through quarterly socials and professional workshops
Vice President of Events
Ascend UW - Student Organization
Mar. 2019 - May 2020
Seattle, WA, USA
- Planned and facilitated weekly meetings and mentorship program events focused on developing future business leaders of pan-Asian descent
- Led the organization of ‘Path to Success’ networking dinner that brings together 60+ business professionals and students to build professional networks, and develop business etiquette and soft skills
Volunteer
Academic Mentor
Cornerstone Education Indonesia
Dec. 2020 - Present
Jakarta, Indonesia
Cornerstone Education is a technology-driven nonprofit organization (Yayasan) with the vision of closing the inequity gaps that prevail Indonesian youth educationally and professionally in their higher education journeys
- Prepare Indonesian high school students from underrepresented backgrounds for the international college application process
- Prepare students for standardized examinations, essay writing, values development, documentation preparation, and connect mentees to alumni/college students in our network through our in-house curriculum
Education
University of Washington
Graduated June 2022
Seattle, WA, USA
Bachelor of Science in Informatics
Human-Computer Interaction Track
Jakarta Intercultural School
Graduated May 2018
Jakarta, Indonesia
High School Diploma
Skills
Technical Skillset
- HTML/CSS (Intermediate)
- R-Studio (Intermediate)
- Figma (Intermediate)
- Microsoft Excel (Intermediate)
- Miro (Intermediate)
- iMovie (Intermediate)
- Java (Beginner)
- SQL (Beginner)
- Microsoft Power BI (Beginner)
Languages
- English (native)
- Bahasa Indonesia (Work Proficiency)